Planning and Evaluating Disability Information Services

summary:

This manual aims to help disability information services plan, operate and manage good quality services which meet the needs of users. It is designed to help services develop their own framework for planning and setting up their own systems for monitoring and evaluation.

The systematic planning and evaluation of any service should be an integral part of the running of that service. It will also ensure that users and potential users influence the development of services that meet their needs, and thus give disabled people access to the information they need, in the form they choose. Rebecca Simpkins discusses the main issues staff should consider, and the questions they should ask, when developing a system for planning and evaluation.