Information Management in Advice Centres
It is difficult to know precisely how many individuals use advice centres, how many enquiries are dealt with, or the nature of the problems that clients face. This information is needed for many reasons. Information about the sorts of problems that advice centres are experiencing is important for those who are responsible for making or influencing social policy, whilst advice centres themselves need information to manage their resources and to use as a tool in ensuring their accountability to lenders and the local community. This book is based on extensive consultations with advice workers, policy-makers and funding bodies about the sorts of information systems that are needed to inform them about the work of advice centres.