Gas Debt and Disconnection

summary:

Not surprisingly many of those whose gas is disconnected are living on very low incomes and changes in circumstances such as redundancy or divorce often add to their difficulties. Long-term absence from home, difficulties with payment methods and disputes over bills or payment also explained debt in some cases. Poor money management or deliberate non-payment were not significant factors. But why are people in debt subsequently disconnected ?

  • Some people felt that they had no, or very little, money to offer. The emotional stress of redundancy, divorce or long-term low income made it difficult to cope with the situation.
  • Others deliberately avoided contact so that they could get a token meter or go onto fuel direct, or were simply away from home and unaware of the impending disconnection.
  • Perhaps more disturbing, some people did get in touch, made an attempt to sort out their problems, and yet were still disconnected.