Access to Benefits: The Information Needs of Minority Ethnic Groups

summary:

Members of ethnic communities may face particular difficulties in obtain information about, and gaining access to, the benefits system. This book examines the way in which members of six different groups found out about benefits and made a claim. In addition, it describes what the barriers are for minority group members in attempting to gain access to the benefits system. It also locates gaps in existing services, recommends service delivery initiatives and points out models of good practice.