Finding out about Residential Care: Results of a Survey of Users

summary:

This is the third in a series of working papers communicating the findings of a project on 'Information for users of social services'. The project is part of the Caring in Homes Initiative, which has been established by the Department of Health to promote the development of residential care, following the report of the Wagner Committee.

The Information for users of social services project aims to explore the nature of the information which is needed when people require some form of personal social care. Then, building on this understanding, to develop appropriate mechanisms to ensure that the information is provided to recipients of the services, and to their carers, relatives and representatives.

This paper reports the results of the survey of user needs and the information seeking behaviour of users.

Information Policy Working Paper 3

Contents:

Introduction

The Working Papers

Information about Personal Social Services: A Review of the Issues

The User Survey

1 Information for Elderly People Moving into Residential Care: The Views of Residents

2 Information for Elderly People Moving into Residential Care: The Views of Elderly People Living in the Community

3 Information for Elderly People Moving into Residential Care: The Views of Heads of Homes

4 Information for Young People in Residential Care: The Views of the Young People

5 Information for Young People in Residential Care: The Views of the Staff

6 Information for Carers: The Views of Carers of People who now live in Residential Care

7 Information for Carers: The Views of Carers of People Living in the Community

8 Information for Younger People Moving into Residential Care and for People with Learning Difficulties Living in the Community

9 The Views of Professionals Involved in Admission to and Discharge from Care

10 Information about Residential Care: The Key Issues